Curse

Burning Blade · Sep 03, 2007, 08:19 PM // 20:19

Hi guys,

My extra slot is gone after I deleted a character in order to create another one.

While waiting for support to put it back, I would like to know if any of you has had this problem before? Also for those who are about to delete your character(s), be aware that you may face the same fate with me and have to wait for support to sort it out.

Shadow · Sep 03, 2007, 08:59 PM // 20:59

Never had anything like that. I have, however, had it put my characters out of order..

Good luck with support. They're giving me the run around with something else right now.

SharonC · Sep 04, 2007, 03:35 AM // 03:35

Not only did I lose 3 extra character slots (my character select screen says 14 of 12 slots in use, I have 15 character slots), I also lost my GW:EN preorder bonus items. Still waiting for support to fix it.

Woodsy.

Hou Lifu · Sep 04, 2007, 04:16 AM // 04:16

"One step forward and two steps back, nobody gets too far like that."

ayame ftw · Sep 04, 2007, 06:13 AM // 06:13

i delete my pvp char 2 times a day at least and never had a problem

=HT=Ingram · Sep 04, 2007, 06:19 AM // 06:19

you have a printout of receipt info from your transaction I hope. with such information it is easily restored. However saying that the only time I ever saw this happen to anyone was when they did a rollback... Since no such thing has happened recently I doubt that is the case. its prob just a listing bug on your playNC master account (if you do not have one you should get one, that is possible part of the problem)... let us know how your report turns out. we will all be happy to hear a good resolution to this...

Drop of Fear · Sep 04, 2007, 07:00 AM // 07:00

lol u're more then right. i deleted pvp characters and i dont have their slots anymore. gonna write support

Sep 04, 2007, 10:03 AM // 10:03

a friend of mine got the message yesterday, "Your Nightfall testkey expires in 10 mins" or sth like that

we thought it was a bug or sth because he bought all 3 campaigns + GW:EN

when he wanted to start the game with his derwish 2 hrs later, he got the message, like: "You don't have Guildwars Nightfall"
checking his account keys, he saw that Nightfall really wasn't there any more

I dont think theres a 2 month Test key - or? O_o

Waiting for support to answer

=HT=Ingram · Sep 04, 2007, 12:50 PM // 12:50

that one is related to the trail key associated with GWEN. that allows for trial access to all campaigns... Everyone go that message that activated the preorder several weeks ago... Its prob making another circle on the GWEN ONLINE store keys now... since the one in the retail box has a trial pamphlet.

Corwin_Andros · Sep 04, 2007, 08:01 PM // 20:01

So far thankfully I have never had any issues with slots or keys or anything. Still have my one open slot and access to all the stuff I've paid for. Granted I haven't deleted any characters in a week or so, so this might be some new bug that cropped up some place.

Anti Oath · Sep 04, 2007, 08:38 PM // 20:38

if this is true, shouldnt it go into bugs (too)?

Burning Blade · Sep 04, 2007, 08:40 PM // 20:40

well I got support's responses within hours after sending the first email. order number, date of purchase, last 4 digits of credit card number were all provided as requested. They said they would conduct further research on the issue and I have to wait. Hopefully I can get it back soon so I can play my new Sin again.

I sure will let you guys know once the problem is solved.

Gaile Gray · Sep 05, 2007, 08:39 AM // 08:39

Very sorry to hear you've had this happen. I'm trying to find out more and will let you guys know when I have some answers to this situation, for unfortunately, you are not alone.

Midnight08 · Sep 05, 2007, 08:46 AM // 08:46

hmm based on that response i'd almost think Gaile was also a victim of the "Ghost of Character Slots Past"... =P GL to all those affected and thx for the warning, i'll be sure to be careful for now.

SharonC · Sep 05, 2007, 02:52 PM // 14:52

Well, my latest word from support is to give them two to three business days due to the high volume of support tickets. Sounds like it may be a bigger problem than I originally thought.

Guess I'll have to wait a bit longer before I create that pre-searing character to get Gwen's bit of tapestry. Oh well.

Woodsy

Burning Blade · Sep 05, 2007, 04:35 PM // 16:35

Quote:

Originally Posted by Gaile Gray

Very sorry to hear you've had this happen. I'm trying to find out more and will let you guys know when I have some answers to this situation, for unfortunately, you are not alone.

Thanks Gaile for the info. That makes me worried thouh because bigger problem means longer to fix.Hence longer wait for me and others.

Sharonc,

I got the same type of email after giving them a reminder of my problem after not hearing anything from them for more than a day. Now that I know many people are having the same issue, it's best to just wait and pray that it will get fixed soon.

R!ghteous Ind!gnation · Sep 05, 2007, 05:18 PM // 17:18

I have never even heard of this happening....

LumpOfCole · Sep 05, 2007, 05:23 PM // 17:23

I have loss access to GW-store bought items as well

I hope that this gets fixed very soon

bebe · Sep 05, 2007, 11:29 PM // 23:29

Has this been fixed yet?
I'm afraid to delete a pvp char and remake it.....

SharonC · Sep 05, 2007, 11:39 PM // 23:39

Check your character select screen, on the bottom will be something like 8 of 8 character slots in use. If both numbers are correct, you should not have a problem. If the second number is lower, you have a problem and should contact support.

Mine currently says 14 of 12 in use. I have a problem.

Woodsy